Frequently Asked
Questions

The website is intended only for adults who meet the applicable legal-age requirements in their jurisdiction. Visitors are responsible for following all relevant local and state laws.

Hi Alert primarily serves eligible customers within Southeast Michigan. Availability can vary according to location and applicable regulations.

Verification helps confirm eligibility and supports compliance with applicable requirements. Accurate information should always be provided when verification is requested.

Personal information is handled according to the website’s Privacy Policy. Reasonable measures are used to protect information and limit its use to legitimate business purposes.

The website may use essential cookies and similar technologies to support functionality, security and performance. Additional details should be provided in the Privacy or Cookie Policy.

Use the Contact page to submit a privacy-related enquiry. Include enough information to identify the relevant request, but never send passwords or sensitive financial details.

Refresh the page, confirm that your internet connection is working and try another supported browser. If the problem continues, contact support with a brief description of the issue.

Visit the Contact Us page and complete the support form. Providing clear, accurate information will help the team respond to your enquiry efficiently.

Response times may vary depending on enquiry volume. Messages are reviewed as promptly as possible during normal support hours.